Nurse listening to heart of female patient sitting on hospital bed

Patient Registration

Our Patient Experience Department takes to heart our mission to honor the traditions of Ndee.

Silhouette of ocotillo

What to Bring

Come prepared so we can better serve you. New Patients need to bring Tribal identification such as:

CIB (CERTIFICATE OF INDIAN BLOOD)
ENROLLMENT LETTER
SOCIAL SECURITY CARD
GUARDIANSHIP LETTER IF APPLICABLE FOR MINOR CHILDREN

Patient Benefit Coordinators

Our Patient Benefits Coordinators are here to lend a helping hand – making sure you get the assistance you need in understanding your medical benefits. Our Patient Benefits Coordinators go above and beyond to ensure your healthcare journey is a smooth and stress-free one.
Patent Benefits Team

Patient FAQs

Answers about SCAHC, our services, and paying for care

CATEGORIES

Insurance

What insurance and Medicare plans does SCAHC accept?

SCAHC will bill all health insurances for medical care.


Medical Records

HOW DO I GET A COPY OF MY MEDICAL RECORDS?

Please call (928) 475-1260 or visit us at 103 Medicine Way Road, Peridot, AZ 85542, to request a copy of your medical records. Our office is open Monday – Friday 8:00 am – 5:00 pm


Language Translation

I (OR SOMEONE IN MY FAMILY) DON’T SPEAK VERY MUCH ENGLISH. IS THERE SOMEONE WHO CAN TRANSLATE?

SCAHC can provide an in-person interpreter to translate Apache; and provide Interpreters via video conference for Spanish and Sign Language. For more information, call us at (928) 475-1400.

Pharmacy

CAN I FILL A PRESCRIPTION THAT WASN’T WRITTEN AT SCAHC?

Yes. SCAHC’s pharmacy can fill most prescriptions, regardless of where it’s from. Your doctor’s office can send this in electronically (e-prescribe), by fax, or as a written prescription with you. If it’s not a prescription we normally carry, we’ll work with your provider to come up with the best possible solution.


WHAT ARE THE PHARMACY’S HOURS?
Pharmacy hours are:
Monday – Friday from 8:00 am – 6:00 pm
HOW LONG DO I HAVE TO WAIT TO GET PRESCRIPTIONS FILLED?
We strive to have medication filled in half an hour or less if you are planning on waiting in the pharmacy. Controlled medications may take a bit longer. If patients call their refills ahead of time, you can expect the medication(s) to be ready in 1-2 hours depending on how busy we are. Our staff members are happy to communicate what time your prescription(s) will be ready.
CAN I FILL MY PRESCRIPTION OVER THE PHONE?
Refills can be called over the phone by dialing (928) 475-7228 and following the prompts. If you need to speak with a staff member directly, dial (928) 475-1300.

Paying for Care

HOW DO I PAY FOR THE CARE I RECEIVED AT THE SCAHC?

The care you received will be billed to your health insurance.

If you’re employed, you’re most likely enrolled with group health insurance through your employer. If you’re not sure, please check with your employer’s human resource office and obtain your insurance card that contains your name, ID number, and group numbers. This information will be used when your health insurance is billed.

If you’re not employed, you might be enrolled with Arizona Medicaid, which is called AHCCCS (Arizona Health Care Cost Containment System). Patient registration staff will verify this for you when they interview you and update your demographic information in our database.

If you’re unemployed and not enrolled with AHCCCS, our Patient Benefits Coordinator can assist you with enrollment. If your income is higher than the AHCCCS limit, you might qualify for the Health Insurance Marketplace under the Affordable Care Act. Again, only your health insurance will be billed for the care you received, and you will not be billed directly Eligible Beneficiary. The care you receive within the hospital (including emergency, dental, and pharmacy services) will be covered by the San Carlos Apache Healthcare Corporation. However, we encourage you to obtain health insurance, apply for AHCCCS, and visit the Health Insurance Marketplace in case you might be eligible for insurance that has low or no premiums. If you’re a Veteran, you may qualify for the Veterans’ Health Benefits.

An Eligible Beneficiary means a person who is eligible for direct care which is determined by your Certificate of Indian Blood or Descendant Letter from a Federally-recognized Tribe.

For any other questions about health insurance, contact our Patient Benefits Coordinator at (928) 475-1476.

WHAT IF I CAN’T PAY FOR THE CARE I NEED?
If you’re having an emergency, SCAHC will always provide care regardless of whether you can pay or have insurance coverage. Please contact our Patient Benefits Coordinator at (928) 475-1476 to learn more about future health insurance coverage.

Rights and Responsibilities

WHAT ARE MY RIGHTS AND RESPONSIBILITIES AS A PATIENT?

As a recipient of Federal financial assistance, SCAHC does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by SCAHC directly or through a contractor or any other entity with which SCAHC arranges to carry out its programs and activities. This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 Code of Federal Regulations Parts 80, 84, and 91.

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

ACCESS

You have the right to:

Have a translator for communication if you have hearing, speech, or vision problems

Reasonable access to care

Be involved in decisions made about your care

Accept or refuse medical care and admission to the hospital

Parental or guardian participation if you are unable to make decisions for yourself

Choose the doctor responsible for your care

Request consultation with another doctor if appropriate

Receive the services you ask for

Have a consultation with appropriate hospital staff

Know if treatment is expected to help you and/or if treatment may make you feel worse. Having this information, you have the right to choose between:

No treatment and as much comfort as possible

Treatment with experimental methods

Receive care in a safe and secure environment

TREATMENT

You have the right to:

Effective pain management

Be told about advanced directives (designating a decision maker in case you are unable to make decisions for yourself)

Have all the information you need to make the best choices

Practice your Native Religion and consult with a Native Healer

Pastoral services

Participate in discussion of ethical issues involving your care

All information about your illness and care

Have treatments and their risks explained to you

Know about other treatment choices available to you including consideration of American Indian/Alaska Native Traditional Healing

Know the names of the person responsible for your care

Know the services for which you are eligible

See the same primary care physician on every visit, to the extent possible

Protective services

RESPECT

You have the right to:

Considerate, respectful, culturally sensitive care and services

Privacy on matters of religious and Native beliefs and practices

Confidential records

Be told about the hospital’s complaint and grievance procedures

A fair and timely response to your concerns and complaints (A written reply to your complaint will be mailed to you within 7 working days.)

Request that we restrict telephone calls, visitors, or other forms of communication to you

Contact the patient advocate for complaints or concerns about care that you received or about disability discrimination issues

Rules of the facility

Verbal and physical disturbances will not be tolerated

Stealing or destroying property may result in prosecution

No alcoholic beverages

No writing on walls

Please watch and control your children

No running in hallways

No firearms or weapons

No smoking on campus

YOUR RESPONSIBILITIES

You have the responsibility to:

Make and keep your appointments

Tell us about: (a) your sickness/injury, (b) your past medical problems, (c) all medicines you take

Follow the doctor’s instructions and take your medicine

Tell us if you decide not to follow the treatment plan

Take care of your own personal belongings

Be quiet in waiting areas

Control the number of visitors

Help get information needed to apply for financial assistance

Tell us about any complaints you have (See below for instructions on how to file a complaint.)

HOW TO FILE A COMPLAINT

You may file a complaint in writing

You may file a complaint in person

You may call in a complaint to the SCAHC Patient Advocate at (928) 475-1234.

Safety

WILL I BE SAFE AT SCAHC? WHAT SHOULD I DO IF I DON’T FEEL SAFE?

SCAHC goes to great lengths to keep everyone who enters our facility safe. If you have any concerns about services, getting care, or safety, please contact us right away at (928) 475-7200.

You can also call the 24/7 Compliance Hotline at (844) 778-7224 or mail to: Compliance Officer, P.O. Box 787, Peridot, AZ, 85542.

Visiting Our Healthcare Facilities

WHERE DO I GO IF I HAVE AN APPOINTMENT OR NEED CARE?
SCAHC’s main campus is located in Peridot, AZ:

Main Hospital – 103 Medicine Way Road, Peridot, AZ 85542

Dental – 104 Medicine Way Road, Peridot, AZ 85542

You may reach our friendly Ambassadors at the main campus at (928) 475-1400

SCAHC’s satellite campus is located at 101 Medical Drive, Bylas, AZ 85530. You may contact our friendly Ambassador there at (928) 475-2686

HOW LONG WILL I HAVE TO WAIT?
Our goal is to get you in and out as fast as possible. SCAHC recently put new processes in place to make our hours longer and wait times shorter. You can call (928) 475-1400 to see what the current wait time is.
DO I HAVE TO MAKE AN APPOINTMENT?
No, but we recommend making an appointment so your wait is as short as possible. Please call (928) 475-1401 to schedule an appointment for the Primary Care Clinic and (928) 475-1463 for the Specialty Clinic.
WHAT SHOULD I BRING WHEN I COME TO THE HOSPITAL?

We look forward to seeing you!

Please be sure to bring the following with you:

  • Photo ID, your insurance card and/or Medicare cards
  • Your medication
  • A list of your allergies, including medications, food, and latex) and allergic reactions
  • Any advance directive forms (which tell us what you want to happen if you get very ill and can’t make decisions for yourself)
  • Patient Forms and Information

If you are a new patient, or your information has changed, please contact our Patient Registration team before your appointment.

WHERE CAN I EAT AT THE HOSPITAL?

If you’re admitted to the hospital, SCAHC will provide meals while you stay with us.

If you come to SCAHC for an appointment or to visit someone you know, you’re welcome to eat in our cafeteria at our main campus in Peridot, AZ. The cafeteria is open from 7:00 am – 8:00 pm daily. Breakfast is served from 7:00 am – 10:30 am, lunch is served from 11:00 am – 2:00 pm, and dinner is served from 4:00 pm – 7:00 pm Hot meals are available during these three times. Salad, fruit, sandwiches, snacks, and drinks can be purchased anytime the cafeteria is open.

SCAHC also proudly serves Starbucks Coffee. Our hours of service are 6:30 a - 7:00pm Monday-Friday, 6:30 am - 12:00 pm on Saturday and Closed on Sunday.

DOES SCAHC HAVE INTERNET?
SCAHC offers free guest Wi-Fi for patients and visitors. Please contact an Ambassador to learn how to get connected.
HOW DO I CALL SOMEONE STAYING AT SCAHC?
Call 928-475-1260, and ask for their room number.
IF I’M STAYING AT SCAHC, HOW DO I CALL MY FAMILY AND FRIENDS?
There are phones by each bed. You can call local numbers for free, or use collect or a calling card to make a long-distance call.