Patient and Visitor FAQ

SCAHC Patient Facts and Questions

Answers about SCAHC, our Services, and Paying for Care

See the categories below, or scan down the page to find answers to questions you may have. If you don’t see your question, Contact Us for more details.

Insurance

SCAHC will bill all health insurances for medical care.

Medical records

Please call 928-475-1260 or visit us at 103 Medicine Way Road to request a copy of your medical records.

Language translation

SCAHC has plenty of team members who can help translate Apache, Spanish, and Sign Language. For more information, call us at 928-475-1400.

Pharmacy

Yes. SCAHC’s pharmacy can fill any prescription, regardless of where it’s from.

Pharmacy hours are Monday – Friday from 8:30 a.m. – 5:00 p.m.

Wait time is typically around one hour for prescriptions written within SCAHC, and around two hours for prescriptions written outside of SCAHC.

You have to bring in your prescription to fill it the first time. Then, you can call 928-475-7228 to refill over the phone.

Paying for care

The care you received will be billed to your health insurance.

If you’re employed, you’re most likely enrolled with group health insurance through your employer. If you’re not sure, please check with your employer’s human resource office and obtain your insurance card that contains your name, ID number, and group numbers. This information will be used when your health insurance is billed.

If you’re not employed, you might be enrolled with Arizona Medicaid, which is called AHCCCS (Arizona Health Care Cost Containment System). Patient registration staff will verify this for you when they interview you and update your demographic information in our database.

If you’re unemployed and not enrolled with AHCCCS, our Patient Benefits Coordinator can assist you with enrollment. If your income is higher than the AHCCCS limit, you might qualify for the Health Insurance Marketplace under the Affordable Care Act. Again, only your health insurance will be billed for the care you received, and you will not be billed directly. The care you receive within the hospital (including emergency, dental, and pharmacy services) will be covered by the San Carlos Apache Healthcare Corporation. However, we encourage you to obtain health insurance, apply for AHCCCS, and visit the Health Insurance Marketplace in case you might be eligible for insurance that has low or no premiums. If you’re a Veteran, you may qualify for the Veterans’ Health Benefits.

For any other questions about health insurance, contact our Patient Benefits Coordinator at 928-475-1476.

If you’re having an emergency, SCAHC will always provide care regardless of whether you can pay or have insurance coverage. Please contact our Patient Benefits Coordinator at 928-475-1476 to learn more about future health insurance coverage.

Rights and responsibilities

As a recipient of Federal financial assistance, SCAHC does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by SCAHC directly or through a contractor or any other entity with which SCAHC arranges to carry out its programs and activities. This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 Code of Federal Regulations Parts 80, 84, and 91.

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Access

You have the right to:

  • Have a translator for communication if you have hearing, speech, or vision problems
  • Reasonable access to care
  • Be involved in decisions made about your care
  • Accept or refuse medical care and admission to the hospital
  • Parental or guardian participation if you are unable to make decisions for yourself
  • Choose the doctor responsible for your care
  • Request consultation with another doctor if appropriate
  • Receive the services you ask for
  • Have a consultation with appropriate hospital staff
  • Know if treatment is expected to help you and/or if treatment may make you feel worse. Having this information, you have the right to choose between:
    • No treatment and as much comfort as possible
    • Treatment with experimental methods
  • Receive care in a safe and secure environment

Treatment

You have the right to:

  • Effective pain management
  • Be told about advanced directives (designating a decision maker in case you are unable to make decisions for yourself)
  • Have all the information you need to make the best choices
  • Practice your Native Religion and consult with a Native Healer
  • Pastoral services
  • Participate in discussion of ethical issues involving your care
  • All information about your illness and care
  • Have treatments and their risks explained to you
  • Know about other treatment choices available to you including consideration of American Indian/Alaska Native Traditional Healing
  • Know the names of the person responsible for your care
  • Know the services for which you are eligible
  • See the same primary care physician on every visit, to the extent possible
  • Protective services

Respect

You have the right to:

  • Considerate, respectful, culturally sensitive care and services
  • Privacy on matters of religious and Native beliefs and practices
  • Confidential records
  • Be told about the hospital’s complaint and grievance procedures
  • A fair and timely response to your concerns and complaints (A written reply to your complaint will be mailed to you within 7 working days.)
  • Request that we restrict telephone calls, visitors, or other forms of communication to you
  • Contact the patient advocate for complaints or concerns about care that you received or about disability discrimination issues

Rules of the facility

  • Verbal and physical disturbances will not be tolerated
  • Stealing or destroying property may result in prosecution
  • No alcoholic beverages
  • No writing on walls
  • Please watch and control your children
  • No running in hallways
  • No firearms or weapons
  • No smoking on campus

Your responsibilities

You have the responsibility to:

  • Make and keep your appointments
  • Tell us about: (a) your sickness/injury, (b) your past medical problems, (c) all medicines you take
  • Follow the doctor’s instructions and take your medicine
  • Tell us if you decide not to follow the treatment plan
  • Take care of your own personal belongings
  • Be quiet in waiting areas
  • Control the number of visitors
  • Help get information needed to apply for financial assistance
  • Tell us about any complaints you have (See below for instructions on how to file a complaint.)

How to file a complaint

  • You may file a complaint in writing
  • You may file a complaint in person
  • You may call in a complaint to the SCAHC Patient Advocate at 928-475-1234.

Safety

SCAHC goes to great lengths to keep everyone who enters our facility safe. If you have any concerns about services, getting care, or safety, please contact us right away at 928-475-7200.

Visiting the hospital

SCAHC’s campus is made up of five buildings:

Main Hospital – 103 Medicine Way Road, Peridot, AZ 85542
Behavioral Health – 106 Medicine Way Road, Peridot, AZ 85542
Dental – 104 Medicine Way Road, Peridot, AZ 85542
Emergency Medical Services – 101 Medicine Way Road, Peridot, AZ 85542
Public Health – 102 Medicine Way Road, Peridot, AZ 85542

If you’re not sure where to go, come to the Main Hospital. One of our ambassadors will be happy to help you find what you’re looking for.

Our goal is to get you in and out as fast as possible. SCAHC recently put new processes in place to make our hours longer and wait times shorter. You can call 928-475-1260 to see what the current wait time is.

No, but we recommend making an appointment so your wait is as short as possible. Fill out our form to schedule an appointment.

Yes, we recommend making an appointment so your wait is as short as possible. Fill out our form to schedule an appointment.

You should bring:

  • A list of your medicines, including doses and times. Don’t bring the actual medications.
  • A list of your allergies (including medications, food, and latex) and allergic reactions
  • Any advance directive forms, which tell us what you want to happen if you get very ill and can’t make decisions for yourself
  • Any forms your doctor has given you
  • Toothbrush, toothpaste, shampoo, comb, and any other toiletries you need from home
  • Hearing aids, glasses or contact lenses (with cases/containers), and supplies
  • A robe, loose-fitting clothes, and slippers that won’t slip on the floor
  • Your photo ID, insurance and/or Medicare cards, required forms, or deposits
  • Canes, walkers, and other equipment that helps you move around. Please label them with your name, address, and phone number.

You should leave these things at home:

  • All jewelry, including rings, bracelets, necklaces, and anything you don’t want to lose
  • Electrical appliances, like computers and hair dryers
  • Money and credit cards
  • Latex balloons (Mylar balloons are ok.)

If you’re admitted to the hospital, SCAHC will provide meals while you stay with us.

If you come to SCAHC for an appointment or to visit someone you know, you’re welcome to eat in our brand new cafeteria in the Main Building. The cafeteria is open from 7:00 a.m. – 8:00 p.m. daily. Breakfast is served from 7:00 – 10:00 a.m., lunch is served from 11:00 a.m. – 2:00 p.m., and dinner is served from 4:00 p.m. – 7:00 p.m. Hot meals are available during these three times. Salad, fruit, sandwiches, snacks, and drinks can be purchased anytime the cafeteria is open.

SCAHC offers free guest Wi-Fi for patients and visitors.

Call 928-475-1260, and ask for their room number.

There are phones by each bed. You can call local numbers for free, or use collect or a calling card to make a long distance call.